Frequently Asked Questions

Find answers to common questions about our products, system, and more.

A:
Those who will get Pass Up Bonus is upline or closest Platinum.

For example: If a Silver recruits a Platinum, the company should pay a bonus of iC300. However, since that member is just Silver, he can only get iC100, the remaining iC200 will be paid to the closest upline of Silver.

For example: The closest upline of the Silver is Gold, then Gold upline will get a iC100 bonus, the balance of the iC100 will be paid to the Platinum that is above the Gold.

A:
P − S = iC 4,5

P − G = iC 22,5

P − P = iC 45

A:
If you forget to do maintenance, the BV that has got in, will not be lost. However, BV from the later transactions that occurred in the time you do not maintain, will be lost.

A:
The account who does the maintenance order is the account that receive rebate bonus.

For example:

Account A do maintenance order, account A will get the rebate bonus.
Account B do on behalf maintenance order for downline account B. Account B will get the rebate bonus.

A:
Online: We have sent a letter of warning to those who have online stores in order to remove all ads of Biogreen products in their online stores. If they ignore it, we will send summons.
Store: We have planned to make the draft to be sent to the store. We will also ask the police’s assistance as well.

A:
1. All products will be given a safety hologram serial number, and that number can be checked online by all members. Those who have the goods and the others will be caught. If they are caught, the sanction is blocking the IP so that they can not login from the IP.
2. For iProduct, we will replace Apple packaging, from box into plastic, and it is not to be sold. It is only for self-consumption.

A:
Members can report directly to the email of anti undercutting team: antiundercutting@biogreenscience.com

A:
Open our website in www.biogreenscience.com, click Login, then click Forget Password, enter your Username, choose Verify by Email Address or Verify by Phone Number, enter your Phone Number/Email. The last is click Retrieve Password. After that, automatically, your new password will be sent via Email or your phone number by our system. The reset of Login Password can only be done once in a day.

A:
Log in, click on My Profile, click Change Security Password. Enter your Old Security Password, enter your New Security Password. Your New Security Password can be used immediately. If you forget your Old Security Password, please contact our office to be reset directly by our customer service. The data we need is your Username and your ID Card. Reset security password can only be done once in a day.

A:
The new Applesc can only be obtained by order delivery.

A:
Yes, it is safe for patients with high blood pressure.

A:
Applesc can be consumed in 2 ways, which are: mix with 170 ml of water or consume directly by pouring under the tongue (sublingual).

A:
It is to speed up the process of absorption into the body perfectly, because the blood vessels are under the tongue.

A:
Na-benzoic is only the raw materials from solar vitis not the product, the addition on na-benzoate was in very low concentrations, which is 0.0000000% thus it becomes undetectable. Na-benzoate with low concentrations is not harmful, if it is too much to put, it will be hold by BPOM. In fact, this thing will be a good thing because BPOM has written in parentheses of the Solar Vitis to clarify that it is indeed from Mibelle instead of Biogreen and Mibelle does not want to risk its name by putting a hazardous substance.

A:
Basically Applesc can be consumed by everyone. Because Applesc was developed from an active ingredients with a high quality and can improve the condition of the nutrition to add the immune of the body from disease.

A:
For users of BCA, it takes 1-2 working days. Other than BCA, it takes 3-4 working days.

A:
There will be a charge of iC3 or Rp30.000 for each withdrawal transaction.

A:
PT. Colorindo is the part of retail sales, while Biogreen Science for the sale of network marketing, Dr. Fred said later Biogreen Science will be the only one that has the right to sell Applesc as food for Multi Level Marketing Company. At this time, PT. Colorindo is more about selling the cosmetic ingredients, while Biogreen Science sells food, but now Biogreen Science also has started selling cosmetics. So between Mibelle, Biogreen Science and PT. Colorindo all are related. It is just like Ester-C in Indonesia, there are two, ie. one is sold through PT. CNI (for the MLM) and one is sold through PT. Multicare for the retail market such as the Guardian, Century and others.

A:
You may contact directly the persons of each country. Phone number, email and address are all available on our website www.biogreenscience.com. You may click About Us. Then click Country Stockists. After getting the contact from the origin country of your downline candidate, please call and request to be registered as a member of the country. However, you are still as the sponsor.

A:
Yes, the old members can buy starterkit via maintenance menu. Starter kit can be ordered only via maintenance order menu, full purchasing of iCash.

A:
Enter it one by one ex: 1124 to 1124 and then click the Retrieve serial no button. Repeat for the next number. When you are finished, click the Submit order serial no.

A:
Each ID card can only input once starts from February 1st 2016. This new system only applies for membership upgrade and ID card number input. Things that changed inside member area and must be considered are:

1. Membership Upgrade Menu has changed into “PERSONAL SALES”
2. Maintenance Menu − Previously using iProduct changes into “REDEMPTION”
3. Maintenance Menu − Previously using iCash in member are is “MAINTENANCE”

So there will be two maintenance menus, these two menus if used can activate binary bonus for 60 days. The difference is when using iCash, the sponsored upline will get iC30 sponsorship bonus and pairing bonus iC22.5. Maintenance menu with this iCash is for new members that do not have products. Because it is forbidden to make Perfect Triangle, so new members may do maintenance with MAINTENANCE menu, except those members have iProduct. Please use REDEMPTION menu.

A:
The new system to collect tenuous foot's BV for Free Upgrade is applied for the new members that joined from February 1st 2016 above.

A:
You can't combine the total of tenuous foot's BV with Personal Sales, you can choose one then your membership will be upgraded.

A:
It is not changed. VAT needs to be paid using iCash

A:
You can use other names or other ways. But the company only gives you one account for one ID.

A:
Both are permitted. You can do purchase in your own with the personal menu sales (formerly is known as upgrade membership). If you want to work together with the team and achieve 9000BV at the small feet then its membership will be automatically upgraded by the system.

A:
However members certainly have other means that the Company and the Government can not control since we only control based on the ID Card Number.

A:
Repeat Order (Maintenance) method can be done at the office or uplines, you also can do this using cash, debit or credit card at our office. For Repeat Order menu, the purchasing is not per Gold package or Platinum, meanwhile per Box. You can purchase 5 boxes, 10 boxes or even 100 boxes.

A:
If the Downline of the week feet does Maintenance, you will get pairing bonus + sponsor bonus (If you are a direct sponsor). If the Downline with strong feet performs maintenance, then you will get BV.

A:
Yes, platinum account can still do on behalf of maintenance for the Downline and will get 5% input bonus.

A:
Yes. For redemption by using On Behalf method that is 50% iProduct and 50% iCash, meanwhile if it is using Maintenance, when On Behalf you will use 100% iCash and get the input bonus 5%.

A:
The name of the account must match the name of the profile owner, if it is not, when the withdrawal is going to do, it will be rejected unless you have never done withdrawal, things that have been inputted are not a problem.

A:
Only valid for the new members from February 1st 2016 which need different ID card number, if you already become member before February 1st 2016 and have not update the profile then it is not matter.

A:
Yes. That's correct.

A:
Yes. As long as it has the same account name.

A:
It is still the same, you need to sponsor those two for activation and sponsorship bonus.

A:
As long as the weak foot has reached 9000 BV then it will be automatically upgraded by the system.

A:
The sponsorship bonus will still be received by direct sponsor that had done maintenance.

A:
If the Right-Foot has no sales, well it means your tenuous foot will be 0 BV and you cannot automatically upgrade because for auto upgrade, you need to have 9000 BV on your tenuous foot. (100 boxes on the left, and 100 boxes on the right)

A:
The 9000 BV is not the Remain BV but it is the accumulation BV with your group.

A:
Yes, it does. At least the small-Foot has 9000 BV within 45 days.

A:
The relationship is that with new system, members do not need to open a lot of points and it will decrease of undercutting chances.

A:
You can also the the purchasing in the current system to get cashback (have the second point and the third point). But when the due time of 60 days in the old system they must purchase one box in order to keep getting BV and binary bonus, and they should do purchasing with the old maintenance menu and also that is fine, even the Upline can only get sponsor bonus and pairing bonus. So it is clear that the new system is more advantageous.

A:
Yes, they can get sponsor bonus and pairing bonus, but they must do sponsoring of 2 Downlines to do maintenance also, so the users can get iC30 + iC30 + iC22.5 every month. And do not forget that 25% will be cut for iProduct.

A:
Member who recieves the fast start bonus is B from the maintenance result of C.

A:
The account of a member who is blocked due to perfect triangle can report to this email address legal@biogreenscience.com to check the account and to unblock the blocked account.

A:
The Perfect Structure regulation is one from many terms and condition that agreed by both Biogreen Science management and One Biogreen since the first of February 2016. The system will automatically block fifteen fullfilled dots, either intentionally or not.

WHY?
Because if the fifteen dots (even with Silver rank) are formed and upgraded to Platinum rank, then logically they get 150 boxes and those people might get very cheap price for those 150 boxes.

This system is applied to all members. The Maintenance Menu will be blocked for the old members who have Perfect Triangle or within this structure. So that they can only do Maintenance with Redemption Menu (iCash + iProduct).

For the new members (members who registered from Feburary 1st, 2016 until present), they will experience a temporary block so they cannot Login to the system.

These new members who are blocked by the system because of Perfect Triangle can send their scanned ID card and bank account book to legal@biogreenscience.com, our staff will do verification.

We demand the supports from the leaders and all members to keep the stability price of products along with the company because this system was made to keep the stability price of product and to keep ourselves from the undercutting harmful.

Oops! We couldn't find any match.

Try searching with different keywords or browse categories.