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Terms & Conditions

REGULATIONS & CODE OF CONDUCT OF DIRECT SELLER

BIOGREEN SCIENCE
(PT BIO ORGANIK NUSANTARA)

 

CHAPTER I
INTRODUCTION

Direct Seller Code of Conduct (hereinafter referred to as "Direct Seller Code of Conduct") regulates the legal relationship and agreement between PT Bio Organik Nusantara (hereinafter referred to as "Company") with members (hereinafter referred to as "Direct Seller"). This Direct Seller Code of Conduct is created as a guide for the parties involved in the Company's business activity, particularly the Direct Seller and the Company to understand the functions and responsibilities of each, so that they can act in accordance with their functions and roles. Direct Seller Code of Conduct aims to clarify the rights and obligations in the following matters and is made with the intention to:

  1. Equalize the perception of code of conduct, responsibility and ethics/manners among Direct Seller in running the business.
  2. Regulate and protect the legal interests of the Company and Direct Seller from the action of Direct Seller that could harm other Direct Sellers and/or Company.
  3. State the rights, duties, responsibilities and obligations of the Direct Seller in running the business.
  4. Direct Seller provides equal opportunity in a unique business system for all Direct Sellers.
  5. Establish, maintain and protect the interests of all Direct Sellers who join Company’s business activities.
  6. Confirm the relationship among Direct Sellers in order to improve harmony.
  7. Confirm the relationship between the Company and Direct Seller.

This Direct Seller Code of Conduct shall be implemented along with full responsibility between Company and Direct Seller in order to achieve business climate of mutual benefit with one another.

 

CHAPTER II
TERMS AND DEFINITIONS

In the Regulations and Code of Conduct of Direct Seller what is meant by:

  1. Company is a business entity of PT Bio Organik Nusantara conducting business trades in goods and/or services with a direct sales system.
  2. Direct Seller is an independent member of the network marketing in form of business entity or individual who markets goods and/or services of the Company and is not a part of the organizational structure of the Company by earning rewards in a form of commissions and/or bonuses on sale.
  3. Consumers are people who consume the products of the Company.
  4. Upline is a person who has been recruiting others to become a Direct Seller of the Company.
  5. Downline is a person recruited to be Direct Seller.
  6. Closing Point is a reset expenditure performed by Direct Seller as a provision to get bonus.
  7. Flush BV is an action of delaying or not performing closing points into the Company’s system.
  8. Agreement is a cooperation agreement of Direct Seller made by the Direct Seller and the Company which regulates the cooperation between Direct Seller and Company.
  9. Marketing Plan is a program of the Company in marketing goods and/or services that will be implemented and developed by Direct Seller through the network marketing in a form of One Level Marketing or Multi Level Marketing.
  10. Product is any object either tangible or intangible, either movable or immovable, can be spent and cannot be spent, which can be traded, used, or utilized by consumers.
  11. Service is any services in a form of work or performance to be used by consumers.
  12. Commission on Sales is a reward granted by the Company to Direct Seller which amount is calculated based on the real work according to the volume or value of the sales of goods and/or services either personally or in network.
  13. Bonus on Sales is additional rewards given by the Company to the Direct Seller due to successfully exceed the target of the sales of goods and/or services determined by the Company.
  14. Managements are the people who are officially the Management of the Company.
  15. Support System is a system or a forum formed by the Company and Direct Seller, which serves as the means and facilities to support the development of the Company’s business activities.
  16. Top Leader Meeting is a forum of meetings between the Company and several Direct Sellers who are invited by the Company.
  17. Consumer Unit Price is the price set by the Company for a product.
  18. Registration Fee is a cost spent for once by Direct Seller for Rp108.000,- (One Hundred and Eight Thousand Rupiahs) and entitled to get Starter Kit, Lifetime Membership, Personal Web Page, Web Replica and Online Training.
  19. Direct Seller Application Form is a form which must be filled by a candidate to be a Direct Seller before the concerned is accepted to be a Direct Seller.
  20. Product Return Form is a form that must be filled by Direct Seller and/or consumer if he/she wants to return or exchange products.
  21. Direct Seller Data Amendment Form is a form that must be filled by a Direct Seller if there is a change to the data of the Direct Seller.
  22. Employees are employees of the Company and are not Direct Sellers and are not entitled to carry out Company’s business activities.
  23. Price of Consumer Unit is the price of products given to the consumer.
  24. BOP (Business Opportunity Preview) is a regular weekly presentation event held by the Company in a large-scale meeting place.
  25. Freeze Membership is a membership package which is temporarily suspended for violating the code of conduct or terms and conditions made by the Company.
  26. Terminated Membership is a membership package which is permanently frozen for violating the code of conduct or terms and conditions made by the Company.
  27. Crossline is a Direct Seller registered in the Company in which the Direct Seller is not as your upline or downline.
  28. Crosslining is a prohibited act by the Company which affects, invites or incites other network to move by the lure or a particular promise.
  29. Undercutting is a prohibited act by the Company which is selling products in lower prices set by the Company.
  30. Personal Web Page is a personal website owned by each individual of Direct Seller of Biogreen as the sign of Company's official membership which contains all the data of Direct Sellers ranging from the commission to the network, and can be accessed entirely online and transparent.
  31. Silver Rank is a Direct Seller who buys one product from the Company which is equal with 90 BV and becomes an active Direct Seller for the purpose of activation.
  32. Gold Rank is a private individual who sells 450 BV individually or the Point Group Development of tenuous feet reaches 9000 BV within 45 days after reaching the rank of Silver.
  33. Platinum Rank is a private individual who sells 900 BV individually or the Point Group Development of tenuous feet reaches 18000 BV within 45 days after reaching the rank of Gold.
  34. Input Bonus is a bonus paid by the Company amounted to 5% of the BV sales which is inputted by Direct Seller with Platinum Rank.
  35. BV (Business Value) is a point that will be used in the calculation of the smaller network turnover bonus multiplied by a certain percentage to certain limits.
  36. Direct Selling Bonus is an instant bonus which is earned from personal sales.
  37. Mobile Stockist is an individual who has become a Direct Seller and bought 200 boxes of products to the Company at certain price cuts.
  38. Index is a limitation of bonus /safety net performed by the Company to maintain the stability of the payout / bonus payments of the Company.
  39. Consignment Stockist is an individual who has become a Direct Seller and deposit a sum of money to the Company and become an extension of the Company in the distribution of goods with certain commission.
  40. Country Stockist is a foreign Company which imports the products of Biogreen Science from Indonesia and sells the products in the country and do not represent Biogreen Science in the matter of bonus payments, legal status, as well as the aspects of taxation in the concerned country.
  41. Activation is the Direct Seller who has purchased Company’s products with a minimum of 90 BV and has sold with the minimum of 90 BV in the side A and 90 BV in the side B.

 

CHAPTER III
OBLIGATIONS OF DIRECT SELLER

  1. Direct Seller pays Registration Fee, which is a cost incurred only for one time by Direct Seller for Rp108.000,- (One Hundred and Eight Thousand Rupiahs) and is entitled to get Starter Kit, Lifetime Membership, Personal Web Page, Web Replica and Online Training.
  2. Direct Seller shall participate in the training and seminars organized by the Company’s Headquarter in which the training and seminars are related to the operational activities of Direct Seller.
  3. Direct Seller shall organize seminars and training for Direct Sellers associated with the development of Products and Marketing Plan of the Company of at least 1 (one) time in a month.
  4. Direct Seller with Platinum rank must serve the purchase and registration of new Direct Seller, especially if the new Direct Seller is under the network of the Platinum itself.
  5. Direct Seller must serve the opening of new Mobile Stockist (MS) as well as the Repeat Order in accordance with regulations set by the Company.
  6. Direct Seller is required to conduct posting process (inputting) of the data for any expenditure of Direct Seller and Mobile Stockist (MS) in real time (direct input) and should not be doing Pending Point later than the current month.
  7. Direct Seller must meet the licensing requirements in accordance with the provisions of laws and/or regulations applicable in the local area. Everything related to licensing is the responsibility of Direct Seller and is not the responsibility of the Company.
  8. Direct Seller is required to ask for permission in written to the Company, if the Direct Seller makes aid such as web replica. The Company will review the content of the web replica and give permission in written. Then, the verification logo can be used for 2 (two) years without changing the content that has been allowed. Direct Seller must provide the information stating that the aids beyond the Company’s aids are not official aids from the Company.
  9. Direct Sellers is obliged to bear all costs and taxes or other liabilities themselves that are determined by the local government by the time the activities held by the Direct Seller.
  10. During the Agreement period, Direct Seller is bound and agrees to:
    1. Do not act as a representative and do not declare themselves as Employees, Management or Company’s Agents.
    2. Do not have the power or authority over the agreement made by the Company and/or perform other actions that may create liability for the Company.
    3. Do not modify or add content, labels, serial code, batch code, as well as packaging on the Company’s products.
    4. Do not transfer or try to assign rights and obligations of the Direct Seller that exist on the Agreement without the written consent from the Company.
    5. Do not sell items that have been purchased from the Company at a price less than the price set by the Company.
    6. Do not make aids such as brochures, catalogs, web replica and business cards without the written consent from the Company.
    7. Do not represent company in the product claims and testimony in field as well as claims on aids that can cause liability to the Company or partners of the Company.
    8. Do not perform crosslining.
    9. Do not run or engage in or encourage a distributor of Science Biogreen to run, join other network marketing businesses or other MLM businesses.
    10. Do not perform things that are forcing consumers and perform victimization to potential consumers.
    11. Do not engage in promotional activities, a press conference or all of activities in a form of publications on matters related to the Company without the consent and approval from the Company.
    12. Submit and obey to the regulations and code of conduct of the Company.
    13. Deliberately arrange either perfect tree or imperfect tree and cannot prove the data match with the ID card inputted on the first time and the bank accounts match with ID card from the growth of the network.
    14. The Company reserves the right to not give promos for members who violate the terms and provisions of the Company.
    15. The decision of Company is inviolable.
    16. Direct Sellers are prohibited to do buying and selling activities in the territory or area of the Direct Network Sellers for personal gain.

 

CHAPTER IV
RIGHTS OF DIRECT SELLER

  1. Direct Seller is entitled to get a sign of the membership list, such as Username and Password which will be sent via SMS directly when the data of Direct Seller have been completely inputted online either by the Platinum upline or by authorized staff or employees of the Company.
  2. Direct Seller is entitled to get a delivery facility of products purchased from the Company, under the condition that the delivery cost has been already paid online at the time of the registration.
  3. Direct Seller is entitled to get the training from the Company in a form of product knowledge and marketing plan to improve the skills and knowledge of the Direct Seller to act properly, honestly and responsibly.
  4. Direct Sellers have equal opportunities to excel in marketing goods and/or services.
  5. Direct Seller is entitled to get services from the Customer Service of the Company.
  6. Direct Seller is entitled to get a bonus payment from the sales.
  7. Direct Seller is entitled to decide to become a Direct Seller or cancel the registration by returning sales aid (Starter Kit) that has been obtained with the same original condition in a maximum of 10 (ten) working days.
  8. Direct Seller and customers have the right to return the goods and/or services if it turns out that the goods and/or services are incompatible with the agreement in a maximum of 7 (seven) working days.
  9. If the Direct Seller resigns in 10 workdays or is dismissed by the Company, the Direct Seller has the right to resell the goods, promotional materials (brochures, catalogs, leaflets), and sales aid (Starter Kit) that are in a salable condition of the initial price that are purchased by the Direct Seller from the Company by reducing the administrative costs at most 10% (ten percent) and reducing bonuses and commissions that have been accepted by the Direct Seller (upline) related to the purchase of goods.
  10. Direct Seller is entitled to any compensation in a form of compensation and/or reimbursement of losses due to the use, consumption and utilization of goods and/or services being traded due to Company’s error as proven by the agreement.
  11. Direct Seller is entitled to redeem Redemption Point (iRegister) with redemption products provided by the Company.
  12. Direct Seller is entitled to inherit business right to the heirs who is filled in the profile.

 

CHAPTER V
OBLIGATIONS OF COMPANY

  1. Provide training, lesson or business development to the Direct Seller.
  2. Provide bonuses or commissions on time.
  3. Maintain the quality of products in order to remain in assured quality.
  4. Provide equal opportunities to all Direct Sellers to operate.

 

CHAPTER VI
OPERATIONAL REGULATIONS OF DIRECT SELLER

  1. Treaty Provisions of Direct Seller
    1. Trading business activities with direct sales system is organized by a written agreement (physical or electronic) between the Company and Direct Seller.
    2. The written agreement referred to in paragraph (1) shall contain at least:
      1. Name, address and domicile of the parties;
      2. Rights and obligations of the parties;
      3. Coaching programs, training and facilities provided by the Company and/or network marketing to Direct Seller;
      4. Term of the agreement, a minimum of 1 (one) year;
      5. Termination and extension of the agreement;
      6. Guarantee of the repurchase by the Company of goods owned by the Direct Seller that are purchased within a period of at least 6 (six) months prior to the effective date of the resignation and are still in a salable state when Direct Seller resigns or is dismissed by the Company (Buy Back Guarantee) by reducing administration costs of at most 10% (ten percent) and reducing bonuses and commissions that have been accepted by the Direct Seller (upline) related to the purchase of the goods.
      7. Compensation for goods and/or services that are incompatible with the quality and type agreed;
      8. The provisions on granting the commissions, bonuses and other rewards, and
      9. Dispute resolution.
  2. Operational Provisions of Direct Seller
    1. Direct Seller is given Username and Password for Login by the Company that are useful for accessing Personal Web Page of the Direct Seller.
    2. Other parties should not know Direct Seller’s Username and Password for Login, any risks arising from confidentiality of Direct Seller’s Username and Password for Login are entirely the responsibility of the Direct Seller.
    3. Direct Seller must perform Online Order products and registration through the menu contained in the Direct Seller’s program.
    4. Direct Seller can order products via online or through sales Counter at the Company’s headquarter, by ways of:
      1. Debit Card (BCA).
      2. Credit Card (VISA and MASTER CARD), BCA Card (Credit Card Charge in accordance with rules set by the Company).
      3. Cash.
    5. The Company’s headquarter will proceed any reservations made by the Direct Seller after getting internal verification from the Company that the Direct Seller has made payment via transfer as per booking made.
    6. If for one or another reason Company could not verify the payment, then the Direct Seller should be able to show the proof of payment via fax, email, SMS and BlackBerry Messenger.
    7. If the repayment of products ordered by the Direct Seller is done no later than 12.00 p.m. (twelve by Western Indonesia Time), then the product will be shipped to the Direct Seller on the same day.
    8. If the repayment of products ordered by the Direct Seller is done at 12.00 p.m. (twelve by Western Indonesia Time), then the products will be shipped on the following day.
    9. All forms of transactions related to finance and products order invoice from the Direct Seller to the Company must be known by the Direct Seller.
    10. For Direct Seller listed outside Jabodetabek (Jakarta, Bogor, Depok, Tangerang, and Bekasi), the products will be sent to the Direct Seller’s address matches with the address listed on the submission form of the Direct Seller made from the first time and cannot be sent to another address.
    11. The Direct Seller registered in the Jabodetabek (Jakarta, Bogor, Depok, Tangerang, and Bekasi) area can do a pickup products directly at the Company's headquarter either by Direct Seller or other persons given the authority by the Direct Seller with letter of authorization of products taking in the Company's headquarter during Company’s business hours.
    12. The Company will monitor and evaluate the development of the Direct Seller every 3 (three) months since the Direct Seller operate.
    13. If the Direct Seller with a Silver rank or upwards does not perform Repeat Order/Closing Point with the minimum of 90 BV within 60 (Sixty) days, if the Direct Seller does not perform Closing Point its rank can be dropped to Basic rank.
    14. The Company reserves the right to do termination of membership to the Direct Seller and send an official letter of dismissal of the Direct Seller if the Direct Seller violates the conditions set by the Company for 3 (three) times.
    15. With the issuance of an official letter of dismissal of the Direct Seller then the rights and obligations as a Direct Seller ends.
    16. The Company reserves the right to set the selling price of goods according to the Demand and Supply of the market and in accordance with the foreign exchange rate used as a reference price of raw materials.
    17. The Company reserves the right to set the Index or the limitation of Direct Seller’s bonus as the safety net of the Company.
    18. The Company is entitled to make adjustments of the marketing system in accordance with the reference established by the local government.
    19. Direct Seller is allowed to perform product returns by the following requirements:
      1. Make a written request of product returns.
      2. Include invoice of purchases of products that will be returned.
    20. Direct Seller returns the products to the Company in accordance with a written request of products returns.
    21. The products returned have expiration period of at least twelve (12) months.
    22. Regulations for product returns of Mobile Stockist as follows:
      1. The Company is entitled to refuse the product returns if it is in damaged condition.
      2. Product returns will be charged in accordance with regulations set by the Company by reducing admin fees and reducing bonuses and commissions that have been accepted by the Direct Seller (upline) related to the purchase of goods.
      3. The services of product returns by the Company are in a maximum of seven (7) working days after the receipt of SMS Membership.
    23. Changes and additions of Direct Seller’s data in form of address, mobile phone number, tax ID must be accompanied by a written statement signed by the owner and Direct Seller on stamp and submitted to the Company’s Head Office.
    24. Transfer of ownership of the Direct Seller can be done on the following conditions:
      1. New location of the Direct Seller is in the same region as the old one and must be approved by the Company.
      2. Submit the letter of handover ownership of the Direct Seller to the Company, from the former owner of Direct Seller to the new owner of Direct Seller.
      3. Submit the letter of handover product stocks of the Direct Seller to the Company, from the former owner of Direct Seller to the new owner of Direct Seller.
      4. The new owner of Direct Seller submits a statement of ownership of the Direct Seller accompanied by the complete data of the Direct Seller, such as ID card, Tax ID, location map of the Direct Seller and location photo of the Direct Seller (1 ID Card is only applicable for 1 Direct Seller) .
      5. Pay admin fees for Membership transfer by Rp600.000,- (Six Hundred Thousand Rupiahs).
      6. The Company is entitled at any time to carry out an audit of product stocks of Consigment Stockist and Country Stockist, and Stockist is willing to maintain the availability of stock for a good service to the downlines.

 

CHAPTER VII
VIOLATIONS OF DIRECT SELLER THAT IS LIABLE TO SANCTIONS IN ACCORDANCE WITH COMPANY’S PROVISIONS

  1. If the Direct Seller displays, promotes and sells products of another Multi Level Marketing (MLM).
  2. If the Direct Seller and/or the person in charge of the Direct Seller runs the business activities of another Multi Level (MLM).
  3. If the Direct Seller provides promo to public in form of cash back or any scheme that could lead to unfair competition.
  4. If Direct Seller engages, influences and/or uses unethical manner, sponsors Direct Seller to move its network.
  5. If Direct Seller sells products below the price that have been set by the Company and/or changes/modifies the content and packaging labels of products.
  6. If the Direct Seller does not run Company’s business activities properly and defames the Company.
  7. Direct Seller provides discounts to another Direct Seller outside the regulations that have been defined by the Company.
  8. If it is known that Direct Seller commit acts that violate the Agreement of Direct Sales, Direct Sales Code of Ethics and Regulations of Direct Seller, then the Company has the rights to give the following sanctions:
    1. Reprimand.
    2. Warning letter.
    3. Temporary Freeze until a letter of agreement for not repeating any Company’s regulations set forth in Chapter VI of the Regulations of the Company is signed.
  9. Based on the sequence of the above sanctions (reprimand, warning letters, Freeze Membership to the revocation of distributorship status), the Company establishes 7 (seven) days for the duration of the sanctions to the next sanctions.

 

CHAPTER VIII
CLOSURE OF STOCKIST CONSIGNMENT DIRECT SELLER

  1. Stockist Direct Seller can apply the closure by submitting a statement of resignation as the Company’s Stockist Direct Seller.
  2. In case of termination/closure of Stockist, either because of the request of the Stockist or due to unilateral termination by the Company, then: Direct Seller returns all the products borrowed within 7 (seven) days after the date of termination of the Agreement of the Direct Seller to the Company’s Head Office.
  3. Products that can be returned are products of Stockist’s stocks that have not been distributed or have not been reported as sales and have expiration period of at least 12 (twelve) months.
  4. The cuts of additional fees of 10% (ten percent) will be charged from the total price of the returned product as admin fees.

 

CHAPTER IX
THE SETTLEMENT OF DISPUTES

  1. In the event of a dispute between Direct Seller with other Direct Sellers, then the settlement of the disputes will be resolved amicably by means of deliberation to reach a consensus.
  2. The Company will hold a negotiation which will be done in deliberation with the disputing Direct Sellers in order to achieve a peaceful settlement.
  3. If the Direct Seller violates the provisions in the agreement that has been agreed by the Direct Seller and the Company, then the parties agree to perform settlement of the disputes by means of deliberation to reach a consensus.
  4. If by means of deliberation to reach a consensus cannot resolve the dispute, then the parties agree to settle the dispute in the local District Courts.

 

CHAPTER X
CLOSING

  1. Direct Seller Code of Conduct can be reviewed at any time according to the changing circumstances. All changes and improvements to this Direct Seller Code of Conduct will be submitted to Direct Seller through an announcement on the Company’s website.
  2. Rules and regulations are made separately from the Direct Seller Code of Conduct, and it is an integral and inseparable part of this Direct Seller Code of Conduct. Other things that are not covered in the Code of Direct Seller will be set and determined in the future.
  3. If there is a regulation that has not been regulated in this Direct Seller Code of Conduct and is considered potential to cause problems, then it will be decided based on the consideration of Management of the Company.

 

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